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Do I need an appointment to bring in my items?  No appointment is necessary.  We are open Monday-Friday, 8am-5pm.  You can stop by during these hours and a Doctor will be available to assess your item, offer restoration options, and give you a firm estimate and due date.  We require a 1/3 deposit on all items left at our shop for restoration, repair, or reupholstery.
Can you give me an estimate if I email you a picture?  Yes, you can email a picture of your item and we can give you a rough ballpark on cost.  However, there are many variables that we will not be able to tell from a picture.  Those variables may include structural repairs, size, type of finish, etc.  When emailing pictures, take one picture of the front, and one picture of the back, and then take pictures of any specific damage.  Sending measurements will help, but again we will only be able to give you a ballpark cost.
 Do you make "house calls"? Yes, we make "house calls", but we do charge for them.  House calls include estimates, pick up, and delivery.  We charge by the mile plus actual time that is spent at the client's home, with a 1/2 hour minimum charge.  All of our "house call" visits are by one of our Doctors, so they will be able to evaluate your restoration project, give you a firm estimate, and even load the furniture in our commerical van to transport it to our shop.  At the time of the estimate/pick up the estimation fee plus a 1/3 deposit for the estimated work is required.
Can you refinish just the top of a table, desk or dresser and match the color and sheen?      Yes, if only the top shows signs of wear or damage we can refinish just the top of a piece and custom match the color and sheen to the original look to ensure that it looks exactly like the base.
Do you refinish kitchen and bathroom cabinets?      Yes, if they can be removed and brought to our shop to allow us to strip, sand, stain, and finish. Then they can be reinstalled in your home or office.
Do you repair veneer?      Yes, depending on the type of veneer, the intensity of the damage, and location of the damaged area we can reveneer a whole top, patch in new veneer or use a wood epoxy filler to fill the area and then color and grain it in so you would never know there was a damaged area.
Can you remove water marks that are black or white?      Yes, depending on how much damage the water has caused, refinishing may be necessary; but many times the water mark can be chemically removed and only minor touch up is then needed.
Can you repair burned areas?      Yes, depending on how much damage has been done, refinishing may be necessary; but many times minor filling and/or touch up will do the trick to remove or cover over the burned area.
What products do you use and recommend for dusting and polishing?      Guardsman Furniture Polish. This product has no silicone or wax and will enhance the natural intended beauty of your piece without ever damaging the wood or finish.
Do you repair / replace caning?      Yes, most of the time complete replacement is necessary to ensure the structural integrity of the caning. The pricing depends upon the cane pattern and the size of the area.
What is the difference between hand caning and prewoven caning?      Prewoven caning comes on a roll with the desired pattern woven into it much a like a roll of fabric. It comes in a number of different sizes and patterns and is cut to size, soaked in a water solution for a number of hours, and pressed in to a continuous groove that goes around an opening. Then a spline of wood is glued and pressed into that groove to hold the caning in place. Hand Caning comes in a hank or bundle of individual strands and must be hand woven in a specific sequence to achieve the desired pattern. A hand caned area has small holes all the way around the opening to allow the weaving of the individual strands in and out to secure the caning.
Can my furniture or woodwork be repaired, touched up or refinished on location?      Very rarely can this be done and each situation is evaluated carefully by one of our doctors before the decision is made. Please call or email and we would be glad to answer any questons about this process.
Can you help with an insurance claim?      Yes, We will gladly work with an insurance company and with the client to estimate and repair all or part of insurance related damage. We are members of CPPC the Claims Prevention and Procedure Council which assists in referrals and the correct handling of all types of insurance related claims. We can also arrange for second party repairs such as upholstery repair, cleaning, leather repair, glassware replacement etc.
Can you make new leaves or repair/replace leaves for a dining or kitchen table?      Yes, we can custom make any size leaves to fit your table. We custom match the wood type, style, profile, color and sheen to match your existing table. We would also gladly refinish just the top or the whole table, to repair damage, improve durability, or just change the color.
Do you do rushing?      Yes, we can order a number of different diameters of rushing material and weave the traditional rush patters to match an old or new style preserving the quality and stability of a traditional rushing.
Do you do wicker repair? Yes, we do minor repairs on wicker furniture to ensure stability and restoration or preserve the original design. This also includes pattern matching and color matching of the wicker as needed.
Do you do upholstery work?     Yes, we will gladly install new upholstery, springs or foam. We have a large selection of different upholstery fabric for you to choose from or we will willingly work with a material that has previouly been chosen and purchased. If minor removal of the fabric is needed to do a repair we will gladly reinstall the original fabric as needed. We are also happy to work with an upholsterer of your choice.
Can you fix my adjustable bed or lift chair?      Yes we work with a number of manufacturers and will do warrantee work or repairs to replace parts thus ensuring that everything works properly. The manufactures that we can obtain new parts from is very limited. Please call or email with the make and model of your piece and we will gladly help with the available options.
Do you repair recliners?      Yes, if we can we will repair recliner mechanisms, but we can also order new parts or a whole new mechanism as needed and then install them. The manufactures that we can optain new parts from is very limited. Please call or email with the make and model of your piece and we will gladly help with the available options.
If a rung or leg of a chair is broken or missing can you repair it or make a new one?      Yes, if possible and it doesn’t compromise the structural integrity, we like to repair the original piece, but we can also make new pieces install them and color them to match.
Do you perform grain filling?      Yes, grain filling can be done on any piece but usually only recommended for pianos and table tops. Grain filling fills in the soft areas of the wood grain to achieve a surface with no wood grain indentations achieving a surface that is as smooth as glass. This process is usually done on more porous woods such as walnut, mahogany and oak. Any color and sheen can be accomplished in grain filling.
Can you repair or replace my broken or missing hardware?      Yes, as long as you have an original piece we make a mold and cast a new piece therefore achieving an exact reproduction allowing us to make new hardware which will match the old. We are able to make minor hardware repairs and have sources for both antique hardware, reproduction pieces and new hardware. Both old and new hardware can also be polished to a high gloss look, cleaned, or antiqued to achieve the desired look.
Can you restore furniture that has been damaged through fire, flood or moving?      Yes, we have been doing this type of work for 30 + years. Often favorite family pieces are severely damaged through some type of disaster. Sometimes an entire house full of furniture is moved to ur shop and we restore numerous pieces while the damaged home is being repaired. We can do what ever needed to repair the damaged areas from minor touch up to complete refinishing to remove and repair the damaged areas
Do you ever work at construction sites repairing trade damage or mishaps that happened in the building process?      Yes, we work on a continual basis for several construction companies. When the project is nearly complete we visit the site and perform a final touch up and repair on such things as door nicks, and wood trim damage thus saving thousands of dollars in replacements costs and producing a perfect looking home, office or commercial building.

If you have any other furniture related refinishing, refurbishing or restoring questions that are not answered here please feel free to contact us and we will do our best to thoroughly assist you in a timely manor.